Terms of Service

Overview

This website is operated by floofhaus. Throughout the site, the terms “we,” “us,” and “our” refer to floofhaus. floofhaus offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features, products, or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes, to the extent permitted by applicable law.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You may not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright, trademark, privacy, consumer protection, and online commerce laws.

You must not transmit worms, viruses, malware, or any code of a destructive nature.

A breach or violation of these Terms may result in immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time, to the fullest extent permitted by law.

You understand that your content, excluding payment information, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is handled through our payment service providers using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website without express written permission from us, except as permitted by applicable law.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We do our best to provide accurate and current information on our website.

The material on this site is provided for general information and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources where appropriate.

This site may contain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of this site at any time. We will make updates where required by applicable law.

Nothing in this section limits your statutory consumer rights regarding accurate product descriptions or other mandatory disclosures.

Section 4 — Product Information and Intended Use

floofhaus is a pet lifestyle brand offering cozy apparel and accessories designed for pet owners and their beloved companions.

Our products include the Cat Mom Sherpa Hoodie, a soft sherpa fleece pullover featuring a front chest pouch designed to allow pet owners to keep their cats or other suitably sized small pets close while wearing the hoodie.

Product Features and Specifications

We make every effort to provide accurate product descriptions, photographs, sizing information, colors, materials, and design details.

However, slight variations in fabric texture, color, stitching, dimensions, and appearance may occur due to manufacturing processes, lighting conditions, photography, and individual screen settings.

The actual appearance of a product may differ slightly from the images displayed on our website.

Product images and descriptions are intended to provide a reasonable representation of the items available for purchase.

Sizing and Fit

Customers are encouraged to review the product's size guide carefully before placing an order.

Fit may vary depending on individual body measurements, preferences, and the intended use of the product.

The chest pouch may not be suitable for every pet. Suitability depends on the pet's size, weight, temperament, and comfort level.

We recommend considering both your own comfort and your pet's comfort when selecting and using our products.

Pet Comfort and Responsible Use

Our products are designed to encourage cozy moments between pets and their owners.

Pet owners are responsible for supervising their pets while using products featuring pet-carrying pouches.

Never leave your pet unattended inside the pouch.

Always ensure your pet can breathe comfortably and is not restrained in a position that causes discomfort or distress.

Discontinue use immediately if your pet shows signs of discomfort, overheating, anxiety, or distress.

The hoodie is not intended to replace a secure pet carrier, pet restraint, or other equipment specifically designed for transporting animals.

Use caution when moving, bending, cooking, handling hot objects, or performing activities that may expose your pet to unnecessary risk.

Pet owners should use their judgment to determine whether an activity is appropriate while carrying their pet.

Product Care

Customers should follow the care instructions provided with each product.

Improper washing, drying, ironing, or handling may affect the product's appearance, texture, durability, or fit.

Normal wear and tear resulting from regular use is not considered a manufacturing defect.

Product Availability

We reserve the right to modify product designs, materials, colors, sizing options, and availability without prior notice, subject to applicable law.

Products may be discontinued or updated at our discretion.

All purchases remain subject to our Refund Policy, Shipping Policy, and applicable consumer protection laws.

Section 5 — Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, or discontinue the Service, any product, promotion, discount, feature, or any part or content thereof without notice.

Any changes to prices or promotions will not affect orders already accepted, except where permitted by applicable law or where an obvious pricing error has occurred and is handled in accordance with applicable law.

We shall not be liable to you or any third party for modifications, price changes, promotions, suspensions, or discontinuance of the Service to the fullest extent permitted by law.

Section 6 — Products or Services

Certain products or services may be available exclusively online through our website.

Products offered by floofhaus include pet lifestyle apparel and accessories.

Certain products may have limited quantities and may be subject to return or exchange conditions as described in our Refund Policy.

We have made every effort to display as accurately as possible the colors, images, features, dimensions, designs, and details of our products.

We cannot guarantee that your device or computer monitor will display every color with complete accuracy.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction where permitted by law.

We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services that we offer.

All product descriptions, product images, availability, promotions, discounts, and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that every product will meet every customer's personal preferences or expectations.

However, nothing in these Terms limits any warranties, remedies, or consumer rights that cannot legally be excluded.

Section 7 — Sale Items, Promotions, and Discounts

Promotional pricing, sale pricing, automatic discounts, discount codes, volume discounts, bundle offers, limited-time offers, and seasonal offers may be modified, extended, or ended at any time without notice.

Where an automatic quantity or volume discount is offered, eligibility may depend on the number of qualifying products in the cart or order.

Unless otherwise stated, discounts may not be combined with other promotions or discount codes.

Sale, discounted, promotional, bundled, or limited-time offer products may be subject to additional return or refund restrictions as stated in our Refund Policy.

Items purchased through promotional offers or bundles may be considered final sale for change-of-mind returns, except where otherwise required by applicable law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws, including rights relating to damaged, defective, incorrect, or misdescribed products.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse, limit, or cancel any order you place with us, subject to applicable law.

We may, at our discretion, limit or cancel quantities purchased per person, per household, per payment method, per billing address, per shipping address, or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, the same billing address, the same shipping address, or orders that appear to be placed by dealers, resellers, distributors, or for fraudulent or abusive purposes.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy and Shipping Policy.

Section 9 — Shipping and Delivery

floofhaus offers worldwide shipping to destinations available during checkout.

Our estimated delivery time is 5–14 days, depending on the destination and shipping conditions.

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping and delivery times may vary depending on your location, carrier handling, customs processing, local postal services, holidays, weather, fulfillment conditions, and seasonal order volume.

Shipping fees, where applicable, will be displayed during checkout.

You are responsible for providing a complete and accurate shipping address when placing your order.

Incorrect addresses, missing apartment or unit numbers, unavailable recipients, refusal of delivery, or failure to collect packages may result in delivery delays or additional charges.

Responsibility for lost, damaged, or undelivered shipments will be handled according to our Shipping Policy, Refund Policy, applicable carrier procedures, and applicable consumer protection laws.

International orders may be subject to import duties, customs fees, or local taxes depending on the destination country.

Where such charges apply and are not included in the checkout total, customers may be responsible for paying them, subject to applicable law and the information disclosed at checkout.

Delivery estimates during holidays or periods of high demand may differ from normal shipping times.

For more information, please review our Shipping Policy.

Section 10 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have control or input.

You acknowledge that these tools may be provided “as is” and “as available,” subject to applicable law and the terms of their respective providers.

We shall not be liable for issues arising from third-party tools to the fullest extent permitted by law.

Any use of optional tools offered through the site is at your own discretion.

You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also offer new services, features, or resources through the website in the future.

Such new features and services shall also be subject to these Terms.

Section 11 — Third-Party Links and Services

Certain content, products, services, payment systems, fulfillment systems, shipping services, and other features available through our Service may include materials or services from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, security, products, or services of independent third-party websites.

We do not warrant and will not have liability or responsibility for third-party materials, websites, services, platforms, or providers, except where required by applicable law.

We are not liable for harm or damages related to purchases, use of goods, services, resources, content, or transactions made directly with independent third-party websites or services to the extent permitted by law.

Please review third-party policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns, or questions regarding independent third-party services should be directed to the appropriate third party where applicable.

Nothing in this section removes our responsibilities as the seller of products purchased directly from floofhaus.

Section 12 — User Comments, Feedback, Reviews, and Submissions

If, at our request, you send specific submissions or, without a request from us, you send creative ideas, suggestions, testimonials, reviews, proposals, plans, photos, videos, or other materials, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use such submissions as permitted by law and subject to any applicable privacy rights.

You agree that we may, where legally permitted, edit, copy, publish, distribute, translate, display, and otherwise use comments, reviews, feedback, or submissions that you send to us or post publicly about our products.

We are under no obligation to maintain unsolicited submissions in confidence, pay compensation for them, or respond to them unless required by law or expressly agreed otherwise.

We may, but have no obligation to, monitor, edit, reject, or remove content that we determine to be unlawful, offensive, threatening, defamatory, misleading, fraudulent, infringing, or otherwise objectionable.

You agree that your comments and submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive, false, misleading, or malicious material, malware, or computer viruses.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of comments.

You are responsible for the content you submit and its accuracy.

We assume no liability for user-generated content to the fullest extent permitted by law.

Section 13 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

We may collect and process information necessary to provide our Services, fulfill orders, process payments, arrange shipping, provide customer support, and communicate with customers.

Please review our Privacy Policy to understand how we collect, use, store, process, and protect your personal information.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Section 14 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, sizing information, colors, specifications, pricing, discounts, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information when necessary.

Where permitted by applicable law, we may cancel orders affected by material pricing or product-information errors.

If an order is cancelled after payment has been collected, any required refund will be processed in accordance with applicable law.

We undertake to update or clarify information where legally required.

No specified update or refresh date on the site should be taken to indicate that all information has been modified or updated.

Section 15 — Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site, Service, or content:

• For any unlawful purpose.
• To solicit others to perform or participate in unlawful acts.
• To violate any international, federal, provincial, state, or local laws or regulations.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To violate another person's privacy, publicity, or personality rights.
• To harass, abuse, threaten, harm, defame, slander, disparage, intimidate, or discriminate.
• To submit false or misleading information.
• To upload or transmit viruses, malware, or other malicious code.
• To collect or track personal information of others without authorization.
• To spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar abusive activity.
• For any obscene or unlawful purpose.
• To interfere with or circumvent the security features of the Service, related websites, other websites, or the Internet.
• To place fraudulent orders.
• To abuse promotions or automatic discounts.
• To abuse refund, replacement, return, or chargeback procedures.
• To impersonate another individual or organization.
• To attempt unauthorized access to any part of our website, systems, or customer information.

We reserve the right to terminate or restrict your use of the Service or related website for violating any prohibited use, subject to applicable law.

Section 16 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from the use of the Service will always be accurate, reliable, or guaranteed.

You acknowledge that our website and online services may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us or required by law, provided subject to the terms, conditions, and warranties applicable to those products and services.

To the fullest extent permitted by law, floofhaus and our directors, officers, employees, affiliates, agents, contractors, suppliers, fulfillment partners, service providers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Service.

This may include lost profits, lost revenue, lost savings, lost data, replacement costs, business interruption, or similar damages, to the extent that such limitations are permitted by applicable law.

Product use should follow all available instructions, including guidance regarding proper sizing, garment care, and responsible supervision of pets.

Customers are responsible for using products appropriately and monitoring their pets during use.

Because some states, provinces, countries, or jurisdictions do not allow the exclusion or limitation of certain liabilities, these limitations will apply only to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including any applicable statutory consumer guarantees or mandatory product liability obligations.

Section 17 — Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless floofhaus and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, suppliers, fulfillment providers, service providers, subcontractors, licensors, and employees from any third-party claim or demand, including reasonable attorneys' fees, arising from:

• Your material breach of these Terms.
• Your violation of applicable law.
• Your infringement of the rights of a third party.
• Content you submit through our website or Services.
• Your fraudulent, abusive, or unauthorized activity.
• Your intentional misuse of the website or Service.

This provision does not require you to indemnify floofhaus for losses caused by our own negligence, misconduct, or breach of applicable law.

Section 18 — Consumer Rights

Nothing in these Terms is intended to limit, exclude, or replace any mandatory consumer rights that may apply to you under the laws of your country, state, province, or territory.

If any part of these Terms conflicts with rights that cannot legally be waived or limited, those mandatory rights will apply.

Customers may have additional rights relating to faulty products, incorrect orders, refunds, delivery obligations, product descriptions, and other consumer protection matters.

These rights remain applicable regardless of any limitations described in our store policies.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms.

Such a determination shall not affect the validity and enforceability of the remaining provisions.

Section 20 — Termination

The obligations and liabilities of the parties incurred prior to termination shall survive termination of this agreement where applicable.

These Terms are effective unless and until terminated by either you or us.

You may terminate your use of our Services at any time by notifying us that you no longer wish to use them or by ceasing to use our website.

If we reasonably determine that you have materially violated these Terms, we may suspend or terminate your access to the Service, subject to applicable law.

Termination does not remove any payment obligations lawfully incurred before termination or any mandatory consumer rights arising from previous purchases.

Section 21 — Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and floofhaus regarding your use of the Service, except where applicable law provides otherwise.

These Terms govern your use of the Service and supersede prior or contemporaneous agreements, communications, and proposals relating to the Service, whether oral or written, including prior versions of these Terms.

Any ambiguities in the interpretation of these Terms shall be resolved in accordance with applicable law.

Section 22 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws governing the legal entity operating floofhaus.

Nothing in this section limits or excludes mandatory consumer protection rights that may apply under the laws of your country, state, province, or territory.

Any disputes arising from the use of our website or the purchase of our products shall be handled in accordance with applicable law.

Section 23 — Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.

Where required by law, we will provide appropriate notice of material changes.

It is your responsibility to check our website periodically for updates.

Your continued use of or access to our website or the Service following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

Changes to these Terms will not retroactively remove consumer rights or contractual protections that apply to purchases already made.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to us at:

floofhaus

Email: support@floofhaus.store

For questions about an existing order, please include your order number and the email address used at checkout.

For information about returns, refunds, or shipping, please review the relevant policies available on our website.