Shipping Information

Shipping Destinations

floofhaus ships worldwide!

We offer international shipping to customers around the world.

Shipping availability may vary depending on your location. Available shipping options will be displayed at checkout.

Standard Shipping

Estimated Delivery Time: 5–14 days

Please note that delivery times are estimates. Some orders may arrive faster or slower depending on the destination, carrier handling, local postal service, customs processing, and the fulfillment center used.

Processing Times

Orders typically take 1–2 business days to process after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Please note that processing times are separate from shipping transit times.

Where Can I Find My Tracking Number?

When your order ships, you should receive an automatic email notification with your tracking number.

You can use this tracking number to follow your package's journey until delivery.

If you have not received tracking information or need help locating your order, please contact us at:

support@floofhaus.com

Delivery

Most orders are delivered by your local postal service or local delivery carrier.

If you are not home when delivery is attempted, the carrier may leave a notice with instructions on how or where to collect your package.

Please make sure your shipping address is complete and accurate at checkout.

floofhaus is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information, except where otherwise required by applicable law.

Unexpected Delays

In some cases, delivery may take longer than the estimated shipping time.

Delays may be caused by customs processing, carrier issues, weather conditions, holidays, local postal delays, or other circumstances outside of our control.

If your package is taking longer than expected, please contact us at support@floofhaus.com, and we will do our best to help investigate the issue.

Failed Delivery

If a package cannot be delivered due to an incorrect shipping address, missing address details, an absent recipient, failure to collect the package, or refusal of delivery, the package may be returned to the sender.

In this case, shipping costs, return shipping fees, carrier charges, or other costs incurred may be deducted from any eligible refund, where permitted by applicable law.

Please double-check your shipping information before placing your order.

Items Not Received but Tracking Shows Delivered

If tracking shows that your package was delivered, please first check around your delivery area, mailbox, front desk, building reception, neighbors, or local carrier.

We recommend shipping your order to a secure address where someone can safely receive the package.

If you still cannot locate your package, please contact us at support@floofhaus.com, and we will do our best to help investigate.

Refunds or replacements for packages marked as delivered will be evaluated on a case-by-case basis, subject to our Refund Policy and applicable consumer protection laws.

Customs, Duties, and Import Fees

Depending on your location, local customs duties, taxes, or import fees may apply.

Any applicable duties, taxes, or customs charges are determined by your local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

We recommend checking your country's import regulations before placing an international order.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team.

Email: support@floofhaus.store

Please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with floofhaus!